Client care

Warranty

Atelier Yilin warrants that each piece is free from manufacturing defects when it leaves the studio. If a fault in materials or workmanship becomes apparent, contact us with your order details and photographs so the piece can be assessed.

Normal wear, accidental damage, loss, theft, improper care and work carried out by another jeweller are not manufacturing defects. Gemstones can chip and chains can stretch or break through impact; we will explain repair options and costs before work begins.

Stone-set pieces should be inspected regularly. Stop wearing a piece if a stone moves, a claw catches or a clasp no longer closes securely. An annual atelier inspection and professional clean are complimentary for qualifying Atelier Yilin pieces; shipping may be chargeable.

This starter policy must be reviewed against the selling entity, product range and applicable consumer law before launch. It does not limit rights that cannot legally be excluded.